What forms of payments are acceptable?
All transactions are managed through Paypal and Sezzle.
When will I be charged?
Your credit/debit card will be charged once you place your order.
Can I cancel my order?
Please refer our Return/Exchange Policy here: Contact Us
Can I change the location to where an order is shipped?
Once your order is shipped out, we cannot change the shipping location. Please contact our customer service team at Contact Us.
Can I add, remove, or substitute an item in my order?
Once an order is placed the details of that order are final, including the items purchased. If there is another item that you would like to purchase, you can create a new order through the checkout process.
My item arrived damaged, what do I do?
In the rare occasion that your package is damaged when it arrives to your shipping location, rest assured that we will do all we can to help resolve the situation to your satisfaction. Please contact our customer service team at Contact Us with your full name, phone number, and order confirmation number, as well as a brief description of the issue/damaged item. Damaged items will be handled on a case by case basis.
How can I return my product?
You may mail back your items at your cost to our returns warehouse if the item is in original condition. Please refer our Shipping/Return/Exchange Policy here: Contact Us
Clearance Items: All clearance items are final sale and may not be returned. No price adjustments will be given on prior sales.
Exchange: We do not provide Exchanges.
Retail Store Purchases: If you purchased a product at one of our retail partners, please return your item to that store and they will facilitate any returns and exchanges. Returns only apply to products that have been purchased from our online store. We do not accept returns for purchases made from any other retailer.
Can I use a coupon?
We do not accept coupons from other Merchants online. However, from time to time, special offers may be available and announced through our site.
Under most conditions orders will be processed and shipped within two business days (Monday-Friday).Shipping is free on all orders over $50. Otherwise, a flat charge of $15 applies.
Orders are processed during regular business hours, Monday through Friday, except for major holidays. During holiday periods, such as Christmas, we may experience a higher than normal volume and processing times may take longer.
Will all of my items be shipped together?
We ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for the items we ship to your selected shipping location.
My order still hasn’t arrived and it says that it’s been shipped. What can I do?
The fastest way to find out where your package is to simply click on your tracking number on your order confirmation email to identify which courier your shipment is with and contact them directly. If you’re still having trouble, please contact our customer service team at Contact Us. You will receive a response within 24-48 hours during regular business hours, Monday through Friday.
What courier do you use?
We ship via Fed-Ex® in the United States.
What countries do you ship to?
We currently only ship within the United States.
Do you ship to PO boxes or military addresses?
At this time, we are unable to ship any PO boxes or APO/FPO/DPO addresses.
How can I track my order?
What do I do if I missed my delivery?
We understand that you can’t always be home to receive your package. If you missed your delivery, your package would go to a FedEx retail center or depot. In this case, you will receive a notification telling you where and when you can pick up your package from FedEx.
Are there limits to what I can order?
All protein products have a maximum of 4 per customer. Creatine 1 kg has a limit of 6 per customer. Management reserves the right to limit any order quantities.